Performance degradation affecting Salesforce clients

  •   September 20, 2019

The Salesforce Technology team is currently investigating an issue affecting multiple Salesforce client instances.

Why we should care

According to the Salesforce Status site, some customers are unable to read or write files and attachments in their Salesforce environments. Files that were created after the incident began and before the fix is applied will be unavailable to users until the Technology team is able to complete the resynchronization process for production hosts.

The issue has rendered clients unable to upload and share business-critical documentation, which could slow down processes across impacted organizations.

More on the news

  • Eight Salesforce data centers were affected by the performance degradation.
  • As of Friday afternoon, five of the data centers had the manual fix applied. The remaining three were still undergoing updates to make files available to users again.
  • Impacted users should refer to the site for updates from Salesforce.

About The Author

Jennifer Videtta Cannon serves as Third Door Media’s Senior Editor, covering topics from email marketing and analytics to CRM and project management. With over a decade of organizational digital marketing experience, she has overseen digital marketing operations for NHL franchises and held roles at tech companies including Salesforce, advising enterprise marketers on maximizing their martech capabilities. Jennifer formerly organized the Inbound Marketing Summit and holds a certificate in Digital Marketing Analytics from MIT Sloan School of Management.

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