Why PPC Clicks And PPC Sessions Never Match

If your goal is to maximize revenue, generate higher lead volume, or simply improve your brand exposure, it can be confusing when your data appears to have discrepancies. Google Analytics is a beast on its own without trying to make sense of why there are differences in data points. There have been many occasions where the data does not line up in Analytics. Sometimes it is easy to figure out why these numbers are different and other times it can be a cumbersome task in troubleshooting.

One example is when you are trying to understand the difference between clicks and sessions in Analytics. If isn’t as simple as AdWords reporting a single click and Analytics reporting the single session.

More Sessions Than Clicks

In Analytics, under “Acquisition > Adwords > Campaigns” for one client, we see a higher volume of sessions than clicks. In this view, we see Analytics is reporting 13,594 clicks and 24,927 sessions.

Sessions vs clicks

Session Settings

This client is an ecommerce merchant with a high volume of products and customers spend a long time on the website. If you look under “Behavior > Site Content > All Pages,” the average time on site is 54 seconds. It is not unusual to see average time on site between 5-10 seconds. If the searcher is on your website for longer than 30 minutes, the sessions can start over and you now have two or more sessions per user. Also, if someone was idle or returned later, it could register another session. It can help to pay attention to the pages-per-visit.

Average time on page

Tip: In Analytics, the default user session is 30 minutes. You can change this setting in “Admin > Property > Tracking Info > Session Settings.”

Session settings

Invalid Clicks

Another reason why you might see more sessions than clicks is because AdWords filters out invalid clicks where Analytics does not. We especially see this scenario in our Display and Remarketing campaigns. In this case, the invalid clicks will not report in Analytics, but these visits will still count as sessions.

Invalid clicks

Shopping Comparison

You might see more clicks than sessions when a customer is researching or comparing prices. Let’s say a searcher is comparing prices for Sony TVs and clicks your ad, then they press the back button, and then they click on the ad again. AdWords will register this activity as two clicks where Analytics will ignore these additional page views and record only one session.

Google Shopping ads

More Clicks Than Sessions

In another account, we had the exact opposite issue. In Analytics, the clicks for Remarketing and Display were significantly higher than the sessions. These campaigns were spending, but the conversion performance was poor. In this case, we had discovered another issue that was preventing Analytics from recording the session to the correct source.

More clicks than sessions

GLID Dropping

This issue had to do with the GLID (Google Click ID) dropping which prevented Analytics from connecting the session to the click. The issue was that this website was redirecting the “http://” to the “https://” and was dropping the GLID. Last year, I wrote a detailed post, What the GCLID, discussing this very issue.

GCLID issue

Website URL

So, when we updated all the image URLs to “https://,” the page no longer redirected and dropped the parameter. In this case, the poor performance was due to the click being lost and not being associated with the correct source. This click was likely attributed to Direct instead of Paid Search.

URL

Third-Party Payment Systems

This scenario also happens when you use third-party payment systems like PayPal. When customers leave the website to complete the purchase in a payment platform, they will come back and be attributed as a referral from PayPal. However, we know PayPal is not a referring source.

PayPal as a referrer

Tip: If you list the third-party payment system as a referral exclusion, then Analytics will ignore this and attribute it to the previous source instead. You can find this under “Admin > Property > Tracking Info > Referral Exclusion List.”

Page Load Stopped

Another reason why you might see more sessions recorded is when searchers stop the page from loading by clicking their back button, stopping the page from loading, or closing their browser. AdWords would still record this click, but Analytics would not record this session because the page did not fully load.

Final Thoughts

We hope this post better helps you understand the discrepancies that can happen between clicks and sessions. Unfortunately, these numbers will never match up perfectly, but the difference should not be significant. Also, keep a look out for our upcoming report about data discrepancies.

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Author: Stephanie White

For more SEO, PPC & online marketing news visit https://news.scott.services


Google: Again, We Don't Use Facebook Likes In Rankings

Google Facebook Likes

Back, just about six years ago, Google told us Facebook likes don’t influence Google rankings and that statement remains true in 2017, just like it did in 2011. Gary Illyes from Google said the same thing yesterday on Twitter.

Truth is, I am surprised the question doesn’t come up more often. Why doesn’t Google use Facebook likes in rankings? Well, because the data can be blocked from Google to access it. Also because it can be easily manipulated. I suspect they tried to see if it would impact search quality at all but decided for probably one of those two reasons not to go forward with it.

Here is Gary’s tweet:

As you see, Gary wrote “we don’t use Facebook likes to rank pages.”

And yes, it is a good topic to cover after six years.

Forum discussion at Twitter.

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Author: barry@rustybrick.com (Barry Schwartz)

For more SEO, PPC & online marketing news visit https://news.scott.services


Google AdWords Dynamic Search Ads Adds Page Feeds, Expanded Ads & More

Google announced that their dynamic search ads solution has gained three new features. These features include page feeds, expanded ads and quality enhancements.

Page Feed:

With page feeds, you can use a page feed to specify precisely which URLs to use with your Dynamic Search Ads. Page feeds give you the performance of Dynamic Search Ads with the control of a feed. Google documents some cases on where you want to use this feature:

  • Control. You want to make sure your Dynamic Search Ads only generate ads based on the URLs you specify and no others. In this case, use only one column of “Page URLs” and set your Ad campaign to “Use URLs from my page feed only.”
  • Timing. You want to make sure Dynamic Search Ads show for your new products after you post them. In this case, use only one column of “Page URLs” for your new products and set your Ad campaign to “Use URLs from both Google’s index of my website and my page feed”
  • Focus. You want to make different campaigns for different aspects of your business. For instance, you want to create different campaigns for hotels based on their star rating. In that case, you would create a feed with a “Custom label” associated with each URL (such as, “FOUR_STAR”). Note that you can enter multiple labels for each URL (for instance, “WELL_REVIEWED”, “POPULAR_DESTINATION”, and so on)

Expanded Dynamic Search Ads:

Google will be rolling out support within dynamic search ads campaigns for the same expanded ads format you have with Search and Display. You will be able to add longer headlines and description lines, which will show more information about your business before people click your ad. When you create a new ad, use the expanded description field to provide deeper messaging that focuses on what consumers care about.

click for full size

DSA Quality Enhancements:

Google wrote “it’s important that your ads only show when they’re most relevant to what people are searching for. For example, if you’re a baker in Palm Springs, your ads should only show to people who are looking for baked goods in Palm Springs. That’s why we’re always improving the effectiveness of our DSA campaigns. With our latest updates, advertisers are seeing on average an increase in conversion rate and a decrease in CPA.”

Forum discussion at Google+.

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Author: barry@rustybrick.com (Barry Schwartz)

For more SEO, PPC & online marketing news visit https://news.scott.services